Terms & Conditions for Fusion Office Ltd

Last updated: October 2026

These Terms and Conditions apply to business customers purchasing goods or services from Fusion Office Ltd.

1. About Us and Scope of These Terms

1.1 Fusion Office Ltd is a company registered in England and Wales under company number 10362031 and VAT registration number GB 249 4711 85.

Registered office: Oaktree Accountants Ltd, 38 Bridge Street, Andover, England, SP10 1BW.

Trading address: Unit 3, Newton Park, West Portway, Andover, Hampshire, SP10 3SH.

Email: info@fusionoffice.co.uk

Telephone: 01264 513 650

1.2 FusionOffice.co.uk is operated by Fusion Office Ltd.

1.3 These Terms and Conditions apply only to customers purchasing wholly or mainly for purposes connected with their trade, business, craft or profession.

1.4 By placing an order, the Buyer confirms that it is purchasing as a business and not as a consumer.

1.5 Fusion Office Ltd does not intend to contract with consumers under these Terms. Nothing in these Terms removes any statutory rights that would apply where a purchaser is legally considered a consumer.

1.6 In these Terms:

Buyer means the business, organisation, sole trader, partnership, public authority or other entity purchasing Goods or Services from Fusion Office Ltd.

Contract means the contract between Fusion Office Ltd and the Buyer for the supply of Goods or Services.

Goods means any products supplied by Fusion Office Ltd.

Services includes printing, artwork, installation and any other services supplied by Fusion Office Ltd.

Seller, Fusion Office, we, us and our mean Fusion Office Ltd.

Writing includes email and other electronic written communications.

2. Basis of Contract

2.1 These Terms apply to all quotations, orders and Contracts between Fusion Office and the Buyer unless different terms are expressly agreed in Writing.

2.2 These Terms take precedence over any terms supplied or referred to by the Buyer, including terms contained within a purchase order.

2.3 Product listings, catalogues, advertisements and quotations do not constitute an offer capable of acceptance unless expressly stated otherwise.

2.4 An order placed by the Buyer constitutes an offer to purchase the Goods or Services.

2.5 An automated order acknowledgement confirms receipt of an order but does not necessarily constitute acceptance.

2.6 A Contract is formed when Fusion Office expressly accepts the order in Writing, confirms dispatch, commences an agreed Service or otherwise confirms acceptance.

2.7 Fusion Office may decline an order before acceptance, including because of product availability, pricing errors, credit considerations or delivery restrictions.

2.8 The Buyer is responsible for ensuring that its order, delivery information, specifications and other instructions are complete and accurate.

3. Products and Specifications

3.1 Product descriptions, measurements, colours, photographs and illustrations are provided to identify the Goods and may be approximate.

3.2 Packaging, appearance and minor product details may change where manufacturers alter specifications.

3.3 Fusion Office may make reasonable changes to specifications where required by law, safety requirements, availability or manufacturer changes, provided such changes do not materially reduce the functionality of the Goods.

3.4 Where an exact specification is essential, the Buyer should confirm that requirement with Fusion Office before placing the order.

3.5 The Buyer remains responsible for determining whether Goods are suitable for its intended use, except where the Buyer has made a particular purpose known to Fusion Office and has reasonably relied upon Fusion Office’s skill or judgement.

4. Prices and VAT

4.1 Unless expressly stated otherwise, prices shown on the website and in quotations are exclusive of VAT.

4.2 VAT will be charged at the applicable rate.

4.3 The price payable will normally be the price confirmed when Fusion Office accepts the order.

4.4 Quotations are valid for the period specified on the quotation. Where no period is specified, quotations are normally valid for 28 days.

4.5 Before accepting an order, Fusion Office may correct genuine pricing, typographical or calculation errors.

4.6 If a pricing error is identified after an order has been placed but before acceptance, Fusion Office will advise the Buyer and may offer the Buyer the opportunity to proceed at the correct price.

4.7 Delivery, installation, assembly, artwork or other additional charges will be shown at checkout, included within the quotation or otherwise agreed before the Contract is formed.

4.8 Any free-delivery threshold or promotional delivery arrangement will be the threshold or arrangement displayed on the website or agreed in Writing at the time of the order.

5. Payment and Credit Accounts

5.1 Website orders requiring immediate payment must be paid using one of the payment methods offered at checkout.

5.2 Buyers with an approved Fusion Office credit account must pay invoices within 28 days of the invoice date, unless different payment terms have been agreed in Writing.

5.3 Fusion Office may carry out reasonable credit checks before granting or continuing credit facilities.

5.4 Fusion Office may change, reduce, suspend or withdraw a credit facility where it reasonably considers the Buyer’s creditworthiness or payment history has changed.

5.5 The Buyer must make payment in full without deduction, withholding or set-off, except where required by law or where a genuine credit has been agreed by Fusion Office.

5.6 If an amount remains unpaid after its due date, Fusion Office may claim statutory interest, fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts legislation.

5.7 Fusion Office may also suspend outstanding orders or further deliveries while overdue amounts remain unpaid.

5.8 Payment of one invoice does not prevent Fusion Office pursuing any other outstanding amounts.

6. Delivery

6.1 Delivery dates and times are estimates unless Fusion Office expressly agrees in Writing that time is of the essence.

6.2 Fusion Office will use reasonable efforts to meet estimated delivery dates but shall not be liable merely because an estimated delivery date is missed.

6.3 Goods may be delivered in separate consignments where reasonably necessary.

6.4 Delivery is complete when the Goods are delivered to the agreed delivery location or collected by the Buyer.

6.5 The Buyer must provide suitable and safe access to the delivery location.

6.6 Unless expressly stated otherwise, furniture and other large-item deliveries may be made to a ground-floor reception point or other accessible delivery location.

6.7 Any additional delivery, positioning, assembly or installation requirements must be agreed before the order is accepted and may incur additional charges.

6.8 If delivery cannot be completed because of the Buyer’s act or omission, Fusion Office may charge reasonable redelivery, storage and associated costs.

6.9 Fusion Office may deliver Goods earlier than the estimated date where this is reasonable.

7. Risk and Ownership

7.1 Risk in the Goods passes to the Buyer when delivery is completed.

7.2 Ownership of the Goods does not pass to the Buyer until Fusion Office has received cleared payment in full for those Goods.

7.3 Until ownership passes, the Buyer must take reasonable care of the Goods and keep them adequately insured.

7.4 Where permitted in the ordinary course of the Buyer’s business, the Buyer may use or resell Goods before ownership passes.

7.5 The Buyer’s right to use or resell unpaid Goods may immediately cease if the Buyer becomes insolvent, ceases trading or fails to make payment when due.

7.6 Where legally entitled to do so, Fusion Office may require unpaid Goods still owned by Fusion Office to be returned.

8. Inspection, Shortages and Damage

8.1 The Buyer should inspect Goods promptly following delivery.

8.2 Visible transit damage, shortages, picking errors or incorrect Goods should be reported to Fusion Office within 24 hours of delivery wherever reasonably possible.

8.3 Prompt notification is important because Fusion Office may need to make a claim against a carrier or supplier.

8.4 Defects that could not reasonably have been discovered during an initial inspection must be reported promptly after discovery.

8.5 The Buyer should retain packaging and supporting evidence where Goods are damaged or incorrect.

8.6 Nothing in this clause excludes liability that cannot lawfully be excluded.

9. Returns of Correctly Supplied Goods

9.1 Business customers do not have an automatic consumer cooling-off right under these Terms.

9.2 Fusion Office may, at its discretion, accept the return of correctly supplied Goods where the Buyer contacts Fusion Office within 14 days of purchase.

9.3 No Goods may be returned without prior authorisation from Fusion Office.

9.4 Returned Goods must be unused, complete, in their original undamaged packaging and suitable for immediate resale.

9.5 Product packaging must not be written on, labelled, damaged or otherwise altered.

9.6 Where Fusion Office agrees to accept a discretionary return, a restocking charge of up to 25% of the Goods’ value may apply.

9.7 The Buyer may also be responsible for reasonable return carriage or collection costs.

9.8 Original delivery charges are not refundable where Goods were correctly supplied.

9.9 The following Goods are normally non-returnable unless faulty, damaged or incorrectly supplied:

furniture and specially ordered furniture;
made-to-order, personalised, printed or customised Goods;
food, beverages and other Goods which cannot reasonably be resold for hygiene or safety reasons;
business machines where the manufacturer’s or product packaging has been opened;
Goods specifically identified as non-returnable before purchase; and
Goods that have been used, assembled, installed, damaged or altered after delivery.

9.10 Any return remains subject to the Fusion Office Returns and Refunds Policy applicable at the time of the return.

10. Faulty or Defective Goods

10.1 Fusion Office will supply Goods in accordance with the Contract and applicable law.

10.2 Where the Buyer establishes a valid claim that Goods were defective, damaged or did not materially conform to the agreed specification when supplied, Fusion Office may, as appropriate:

repair the Goods;
replace the Goods;
reperform the relevant Service;
provide a reasonable price reduction; or
refund the price of the affected Goods.

10.3 The appropriate remedy will depend upon the circumstances, the nature of the Goods and the defect.

10.4 Manufacturer warranties or guarantees may provide additional rights. Where registration is required, the Buyer is responsible for completing the manufacturer’s registration process.

10.5 Where a manufacturer operates a direct warranty service, Fusion Office may reasonably ask the Buyer to use that process where appropriate.

10.6 A manufacturer’s warranty does not of itself exclude any contractual obligation of Fusion Office that cannot lawfully be excluded.

10.7 Fusion Office is not responsible for defects resulting from fair wear and tear, misuse, accidental damage, improper storage, unsuitable operating conditions, unauthorised alterations or repairs, or failure to follow reasonable manufacturer instructions.

11. Printed, Personalised and Bespoke Goods

11.1 Orders for printed, personalised, specially manufactured or otherwise bespoke Goods cannot normally be cancelled once production, procurement or manufacture has commenced.

11.2 Where Fusion Office supplies a proof, the Buyer is responsible for checking all text, spelling, telephone numbers, addresses, dimensions, colours, images, quantities and other details before approval.

11.3 Approval of a proof authorises Fusion Office to proceed with production.

11.4 Fusion Office will not normally be responsible for errors that appeared clearly within a proof approved by the Buyer.

11.5 The Buyer acknowledges that minor variations in colour, trimming, finishing, material or positioning may occur as part of normal commercial printing and manufacturing processes.

11.6 Screens and office printers do not necessarily reproduce colours in exactly the same way as commercial printing equipment.

11.7 Where precise colour matching is essential, this must be agreed before production.

11.8 Production lead times for printed or bespoke Goods normally begin after final artwork, proof approval and any required payment have been received.

11.9 The Buyer warrants that it owns or has permission to use any artwork, logos, photographs, designs, trademarks or other material supplied to Fusion Office.

11.10 The Buyer will be responsible for reasonable losses incurred by Fusion Office arising from a third-party intellectual property claim resulting directly from material supplied by the Buyer, except to the extent caused by Fusion Office.

11.11 Fusion Office may refuse to reproduce material that it reasonably believes is unlawful, infringing, defamatory or otherwise inappropriate for commercial reproduction.

12. Furniture and Installation Services

12.1 Furniture dimensions and finishes should be checked by the Buyer before ordering.

12.2 The Buyer is responsible for ensuring that Goods will fit through entrances, corridors, lifts, stairways and other access points.

12.3 Where installation is not specifically included, furniture may require assembly by the Buyer.

12.4 Installation services will only be included where expressly stated in the product description, quotation or order confirmation.

12.5 The Buyer must provide Fusion Office and its contractors with safe and reasonable access where installation or assembly services have been purchased.

12.6 Delays or additional work caused by unsuitable access, inaccurate information or site conditions may result in reasonable additional charges.

13. Cancellation

13.1 Once Fusion Office has accepted an order, the Buyer may only cancel it with Fusion Office’s agreement.

13.2 Fusion Office may agree to cancellation where Goods have not been dispatched, ordered specifically for the Buyer, customised or placed into production.

13.3 Fusion Office may require the Buyer to reimburse reasonable and unavoidable costs already incurred as a direct result of the cancelled order.

13.4 Bespoke, personalised, printed, specially ordered or made-to-order Goods cannot normally be cancelled once production or procurement has started.

14. Limitation of Liability

14.1 Nothing in these Terms limits or excludes liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of obligations relating to title to Goods; or
any other liability that cannot lawfully be limited or excluded.

14.2 Subject to clause 14.1 and to the fullest extent permitted by law, Fusion Office shall not be liable for indirect or consequential loss.

14.3 Subject to clause 14.1 and to the fullest extent permitted by law, Fusion Office shall not be liable for loss of profit, revenue, business, contracts, anticipated savings, goodwill or business opportunity arising from the Contract.

14.4 Subject to clause 14.1, Fusion Office’s total aggregate liability arising out of or in connection with a Contract shall not exceed the total price paid or payable by the Buyer under the Contract giving rise to the claim.

14.5 Nothing in these Terms is intended to exclude or restrict liability where doing so would fail any applicable statutory test of reasonableness.

14.6 The Buyer must take reasonable steps to mitigate any loss arising from a breach of Contract.

15. Events Beyond Our Reasonable Control

15.1 Fusion Office shall not be responsible for delay or failure to perform an obligation caused by circumstances beyond its reasonable control.

15.2 Such circumstances may include extreme weather, fire, flood, epidemic or pandemic restrictions, war, terrorism, civil disturbance, industrial disputes, transport disruption, cyber incidents affecting third-party infrastructure, failure of utilities, government restrictions, import or export restrictions, and significant supply-chain disruption.

15.3 Fusion Office will use reasonable efforts to minimise the effect of such circumstances.

15.4 If such circumstances continue for a prolonged period and materially prevent performance, either party may terminate the affected part of the Contract by Written notice.

16. Suspension and Insolvency

16.1 Fusion Office may suspend supply, cancel an unfulfilled order or require immediate payment where:

the Buyer fails to pay an amount when due;
the Buyer exceeds its agreed credit limit;
Fusion Office reasonably believes the Buyer may be unable to pay its debts;
the Buyer enters liquidation, administration, bankruptcy, a moratorium or another formal insolvency procedure;
the Buyer ceases or threatens to cease trading; or
the Buyer materially breaches the Contract and, where the breach can be remedied, fails to remedy it within a reasonable period after notification.

16.2 Suspension or termination does not affect any rights or liabilities that arose before suspension or termination.

17. Export and Delivery Outside Our Standard Area

17.1 Fusion Office’s normal delivery area is the area stated on the website or agreed in the quotation.

17.2 Orders for delivery outside the standard delivery area, including export orders, are subject to prior agreement.

17.3 Where Fusion Office agrees to an export order, the Buyer is responsible for complying with applicable import requirements in the destination country unless otherwise agreed.

17.4 The Buyer is responsible for import duties, local taxes, customs clearance costs and other destination charges unless the quotation states otherwise.

17.5 Any agreed Incoterm shall have the meaning given to it by the version of Incoterms specified in the quotation or Contract.

18. Intellectual Property

18.1 Intellectual property owned by a party before entering the Contract remains the property of that party.

18.2 Nothing in the Contract transfers ownership of Fusion Office’s trademarks, website content, templates, systems or other intellectual property unless expressly agreed in Writing.

18.3 Intellectual property supplied by the Buyer remains the property of the Buyer or its relevant owner.

18.4 Where Fusion Office creates bespoke design or artwork services, ownership and usage rights will be as stated in the relevant quotation or agreement.

19. Data Protection

19.1 Fusion Office processes personal information relating to business contacts in accordance with applicable UK data protection law.

19.2 Information may be processed where necessary to administer orders, accounts, deliveries, warranties, payments, legal obligations, customer service and legitimate business activities.

19.3 Personal information will not be retained for longer than reasonably necessary for the purposes for which it is processed, subject to applicable legal, accounting and regulatory retention requirements.

19.4 Further information about how Fusion Office collects, uses, stores and protects personal information is contained in the Fusion Office Privacy Policy.

20. Notices

20.1 Notices relating to a Contract must be in Writing and sent to the relevant party’s registered office, principal business address or notified email address.

20.2 An email will normally be treated as received when it enters the recipient’s information system, provided the sender has not received an automated failure message.

20.3 An email received outside normal business hours will be treated as received on the next Business Day.

20.4 This clause does not apply where the law requires a different method of service.

21. General

21.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

21.2 A failure or delay by either party to exercise a right does not waive that right.

21.3 The Buyer may not transfer or assign its rights under a Contract without Fusion Office’s prior Written consent.

21.4 No person other than the parties to the Contract has any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

21.5 These Terms, together with the accepted quotation, order confirmation and any documents expressly incorporated into them, constitute the entire agreement relating to the relevant Contract.

21.6 Each party acknowledges that it has not relied upon any statement or representation not expressly set out in the Contract, but nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

21.7 Any variation to these Terms for a particular Contract must be agreed in Writing by an authorised representative of Fusion Office.

22. Governing Law and Jurisdiction

22.1 These Terms and every Contract between Fusion Office and the Buyer are governed by the laws of England and Wales.

22.2 The courts of England and Wales shall have jurisdiction to determine any dispute arising out of or in connection with these Terms or a Contract.

23. Contact Details

Questions concerning these Terms, an order or a return should be directed to:

Fusion Office Ltd
Unit 3, Newton Park
West Portway
Andover
Hampshire
SP10 3SH