Returns & Refunds Policy
Your satisfaction is our main priority and we will provide a refund if you are not satisfied with it, subject to the below returns and refund policy.
If you have a damaged item or experience a picking error or shortage, then this must be reported to us within 24 hours of receipt of delivery.
Returning an item is free of charge, in line with the below conditions.
If you are not completely satisfied with an item, we can arrange a return within 14 days of purchase. This excludes furniture products and items marked as non-returnable when purchased.
Any returning item must be unused, in its original undamaged packaging and in a resaleable condition. This also includes no writing on the item’s packaging.
Due to health and safety regulations, we are unable to accept any returns for food and beverage items. (Including biscuits / chocolates / coffee / water)
Business machines cannot be returned if the box has been opened. Unless it is faulty or damaged as cannot be resold.
In exceptional circumstances, we may accept returns after 14 days but at our discretion and a credit will not be 100% value due to the cost of restocking the item.
If the item is as per the above conditions, then a returns number will be given. This number is to be placed on the very outer packaging of the item. This cannot be applied to the actual packaging of the product as this could damage the resaleable condition.
Once the item is back at our warehouse, after inspection and in accordance with the above terms, we will then process a refund. The refund will be processed in line with how the item was paid for.
The original order delivery charge of the returned product is not able to be refunded.
To make a return please seal the item in the original outer packaging and email firstname.lastname@example.org or call us on 01264 513 650 with details of the item you wish to return.